These Terms & Conditions apply to SMS (text message) communications sent by Zayo Group, LLC.
Program Description
Zayo Group LLC uses SMS messaging solely for service-related, informational purposes. Messages may include service ticket updates, maintenance notifications, outage communications, and responses to customer support inquiries. SMS messages are not used for marketing or promotional purposes.
Opt-In
Customers opt in to receive SMS messages by verbally consenting during a support interaction or by requesting SMS communications related to their Zayo services.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from Zayo Group LLC unless you re-enroll.
Help
For assistance, reply HELP to any message, contact Zayo customer care at customerservice@zayo.com, or call 866.364.6033.
Message Frequency
Message frequency varies depending on service activity, support requests, and operational events.
Fees
Message and data rates may apply depending on your mobile carrier and plan. Zayo Group, LLC is not responsible for any charges incurred.
Privacy
Zayo Group, LLC respects your privacy. Please review our Privacy Policy at: https://trust.zayo.com/governance/policies-and-standards/privacy
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.